Conflict De-Escalation Techniques: Active Listening (English/Spanish)

This course is available in both English and Spanish. You will be able to change the language setting once you open the course.

Este curso está disponible en español. Podrás cambiar la configuración de idioma cuando abras el curso.

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!