Description
This course is available in both English and Spanish. You will be able to change the language setting once you open the course.
Este curso está disponible en español. Podrás cambiar la configuración de idioma cuando abras el curso.
One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you’ll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though – it isn’t pretty.
Objectives
- Develop a solution mindset and focus on solving problems rather than winning an argument
- Identify multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion (master)
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