Content
1 module
Difficulty
Basic
Rating
Course Length
15 mins
Instructor
Lori Whitesides
Description
One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You’ll also learn a secret about pandas that might help you avoid catastrophe. Enjoy!
Objectives
- Identify techniques for recognizing and removing any biases you may have that can influence your perception of a situation
- Identify multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion
1.
Conflict De-Escalation: Recognizing and Removing Biases
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