Content
1 module
Difficulty
Basic
Rating
Course length
15 mins
Instructor
Lori Whitesides
Description
This course is available in both English and Spanish. You will be able to change the language setting once you open the course.
Este curso está disponible en español. Podrás cambiar la configuración de idioma cuando abras el curso.
One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You’ll also learn a secret about pandas that might help you avoid catastrophe. Enjoy!
Objectives
- Identify techniques for recognizing and removing any biases you may have that can influence your perception of a situation
- Identify multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion (master)
1.
Conflict De-Escalation: Recognizing and Removing Biases
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