Conflict De-Escalation Techniques

Content
1 module

Difficulty
Basic

Rating

Course Length
30 mins

Instructor
Lori Whitesides

Description

Conflict. Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control. But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails. This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Objectives

  • Identify techniques for recognizing and removing any biases you may have that can influence your perception of a situation
  • Identify multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
  • Develop a solution mindset and focus on solving problems rather than winning an argument

Certificate

By completing/passing this course, you will attain the certificate Certificate of Completion

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Conflict De-Escalation Techniques
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Added 21 days ago, by Danielle

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