Description
This course is available in both English and Spanish. You will be able to change the language setting once you open the course.
Este curso está disponible en español. Podrás cambiar la configuración de idioma cuando abras el curso.
Conflict. Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control. But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails. This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.
Objectives
- Identify techniques for recognizing and removing any biases you may have that can influence your perception of a situation
- Identify multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
- Develop a solution mindset and focus on solving problems rather than winning an argument
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion (master)
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